何为“软技能”？.

　　毕业求职的简历上，那些证书、成绩单等等都是对专业技能的认证，属于“硬技能”;而在“自我评价”那一栏写下的“性格外向、勤劳肯干”等语句就属于对“软技能”的描述了。

　　Soft skills is a sociological term relating to a person&aposs "EQ" (Emotional Intelligence Quotient), the cluster of personality traits, social graces, communication, language, personal habits, friendliness, and optimism that characterize relationships with other people. Soft skills complement hard skills (part of a person&aposs IQ), which are the occupational requirements of a job and many other activities.

　　“软技能”是一个社会学术语，指一个人的情商(EQ)、个性特征、社交礼仪、沟通能力、个人习惯、友好程度、以及处理人际关系的乐观态度。“软技能”是对“硬技能”的补充，后者是就业和其它活动中必须具备的一项技能。

　　Soft skills are personal attributes that enhance an individual&aposs interactions, job performance and career prospects. Unlike hard skills, which are about a person&aposs skill set and ability to perform a certain type of task or activity, soft skills relate to a person&aposs ability to interact fectively with coworkers and customers and are broadly applicable both in and outside the workplace. It has been suggested that in a number of professions soft skills may be more important over the long term than occupational skills.

　　“软技能”是能够对个人的社交、职业表现以及事业前景有促进作用的个人素质。“硬技能”多与一个人完成某项任务的专业技能和能力相关，而“软技能”则多指一个人与同事和客户有效沟通的能力，在职场内外都有广泛的用武之地。有人认为，从长远来看，“软技能”在一些职业领域的重要性要高于“硬技能”。