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The update, released earlier this month, stops many cameras being used for Skype or to broadcast and stream footage.
本月上旬开始了Win 10周年更新,但是在Win 10系统下,许多摄像头都不能使用,既不能使用Skype网聊,也不能用来视频直播。
The cause seems to be a change in the way Windows 10 handles video so it can be used by more than one program at a time.
造成这一现象的原因似乎是因为Win 10处理视频的方式发生了改变,原本做出此改变的目的是想要同时运行多个程序。
Microsoft said it was working on a fix but has not given any date for when the patch will be available.
微软公司表示说他们正在修复这个问题,但是并没有指明到底何时可以有补丁下载。
’Poor job’
“糟糕透顶”。
Soon after Windows Update 1607 was distributed in early August, many people started reporting webcam problems to Microsoft via its support site. The trouble affected both webcams connected via USB cables or on the same network and meant either that footage could not be streamed, or that images froze after a while.
自从8月上旬Win 10更新1607版本发布以来,许多人都开始通过网站向微软公司报告摄像头问题。受这一问题影响的摄像头既包括用USB连接的设备,也包括同一网络里的摄像头,意味着既不能直播视频,图像也不能正常显示。
The problems even affected webcams working with Skype and Lync - both companies owned by Microsoft.
即使是在运行Skype和Lync(两家都是微软旗下公司)的时候,摄像头也不能正常使用。
Comments on the support thread suggest millions of people have been inconvenienced by the bug. Some companies said customers who used webcams for internet banking had complained because they could no longer verify transactions.
在向微软报告的帖子里,评论显示这个bug给数以百万计的人带来了不便。一些公司表示说,一些用摄像头进行网上银行业务的顾客颇为不满,因为他们不能核实交易。
Analysis put the blame on changes to the video encoding systems with which Windows 10 works. The update ends support for two widely used encoding systems so it became possible for more than one application to use video as it is being shot. Prior to the update Windows 10 only allowed one application access to a stream.
分析结果将这一问题归咎于Win 10系统视频编码系统的改变。Win 10支持两个使用很广的视频编码系统,如此一来在拍摄视频的时候就可以有多个软件来处理这个视频。在Win 10更新之前,一次只能运行一个软件处理视频。
A Microsoft camera engineer who responded to complaints on the support thread said the company had done "a poor job" of letting people know about the change.
微软一名摄像机工程师对网站上的批评抱怨做出了回应,他表示说微软做得“很糟糕”,没能让用户很好地知道这个改变。
"We dropped the ball on that front, so I’d like to offer my apologies to you all," he said.
他说道:“在这件事上我们掉了链子,我想向大家道歉。”
He added that Microsoft was working on a way to fix the problem and get webcams working again. The fix is likely to be released in September.
这位工程师表示说,目前微软正在寻找方法来修复这个问题、让摄像头重新工作。修复补丁可能将会在9月份发布。
Microsoft has yet to officially comment on the problem.
微软公司目前尚未正式就此事作出评论。
Changes to the way Microsoft handles updates also seem to have made the problem harder to fix. Prior to update 1607, Windows 10 users could roll-back to a previous version within 30 days of it being installed. The update cut that to 10 days giving people little chance to switch back to the earlier version of Windows 10 under which their webcams worked.
微软处理更新的方式似乎也让这个问题更加难以修复。在1607版本以前,Win 10用户可以在安装30天内切换回原来的系统版本。而1607版本出来之后,用户们只有10天的时间来做出决定,是否要切换回以前可以使用摄像头的Win 10版本。
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